Last updated: 5 November 2026

IEM VAULT sells in-ear monitors and audio gear in Egypt through iemvault.com. This page explains what personal data we collect when you order, why we need it, who else sees it, and how to have it removed.

What we collect

  • Contact details — your name, phone number, WhatsApp number, and email address if you choose to give one.
  • Delivery details — the governorate, city, street address and any landmark you add, so Aramex can find you.
  • Order details — the items you bought, the amount, the payment method you chose, and the order date.
  • Technical data — the pages you visit on this site and the device and browser you use, collected through analytics cookies.

We do not collect or store card numbers, CVVs or bank credentials. Payment is either cash on delivery, or a transfer you make yourself through InstaPay or Vodafone Cash — we only see the confirmation you send us.

Why we need it

  • To confirm your order and agree the delivery details with you on WhatsApp.
  • To hand the parcel to Aramex with a correct address and phone number.
  • To confirm payment when you pay by InstaPay or Vodafone Cash.
  • To handle warranty claims, returns and refunds.
  • To keep the sales records Egyptian tax rules require.

Who we share it with

Only what each party needs, and nothing more:

  • Aramex — name, address and phone number, to deliver and to send you tracking updates.
  • Our hosting and email providers — they store the site and the order records on our behalf.
  • Analytics providers — aggregated visit data, without your name or contact details.

We never sell your data, and we do not share your number with other stores for marketing.

Cookies

The site uses the cookies WooCommerce needs to keep your cart and checkout working, plus analytics cookies that tell us which pages people actually read. You can block or delete cookies in your browser; the cart and checkout will still work, but analytics will not count your visit.

How long we keep it

Order records are kept for as long as Egyptian tax and accounting rules require. WhatsApp conversations about an order are kept while the order and its warranty are live. Analytics data is kept in aggregate and is not tied to your name.

Your choices

You can ask us at any time to show you what we hold about you, correct it, or delete everything that is not required for tax records. Message us on WhatsApp with the phone number you ordered with, and we will handle it. You can also ask us to stop sending you order updates by WhatsApp — though we will still need to contact you about a delivery in progress.

Security

The site runs over HTTPS, admin access is restricted and protected, and access to order data is limited to the people who pack and ship your parcel. If a breach ever affects your data, we will tell you directly.

Contact

Questions about this policy, or a request about your data: message IEM VAULT on WhatsApp from the number you ordered with, or use the contact page.