FAQ

Yes. Every unit is checked before it is packed, and nothing refurbished, opened or returned is ever sold as new. If a model arrives with a fault it is handled under the 30-day driver warranty, not quietly resold.

Cash to the Aramex courier on delivery, or by transfer before we ship. Choose InstaPay or Vodafone Cash at checkout and the payment details arrive on your WhatsApp within a minute — reply with the transfer screenshot and the reference number and we ship the same day. Cash on delivery orders prepay the shipping only; the rest is handed to the courier.

No. The price you see plus delivery is the price you pay. No COD fee, no handling fee.

If your phone has a headphone jack, no. If it doesn’t — most phones since 2018 — you need a USB-C or Lightning dongle, which is why we stock them. Tell us the phone model on WhatsApp and we’ll name the one that works.

Delivery is 100 EGP in Cairo, Giza and Alexandria, 115 in the Delta and the Canal cities, 140 in Upper Egypt, and 175 in Sinai, the Red Sea, the New Valley and Matrouh. Charged once per order, whatever the size.

We hand the parcel to Aramex the same or next working day, and Aramex usually delivers within 1–3 working days depending on your governorate.

Yes — on WhatsApp, as soon as Aramex picks the parcel up.

Message us before it ships and we’ll change it. Once it’s with the courier, only Aramex can redirect it.

The IEM drivers, for 30 days from the day your order arrives — a driver that stops working, buzzes or distorts in normal use. It does not cover cables, eartips, adapters, cases, connectors or cosmetic wear, and it doesn’t cover physical damage, water damage or DIY modifications.

Only if it’s still sealed in its original packaging. Once opened, an IEM can’t be resold as new for hygiene reasons — but the driver warranty still applies, and a faulty unit is repaired or replaced.

WhatsApp 01096576960 with your order number and a short video or photos of the fault. That’s usually enough to confirm the problem without back-and-forth.

Because “deep punchy bass” isn’t information. Every graph is drawn from published third-party measurements — both channels, the Harman in-ear target for reference, and the name of the person who measured it. A model nobody has measured gets no graph rather than a borrowed one.

Yes, and the unit is always printed — 108 dB/mW and 108 dB/Vrms are ten decibels apart.

Tell us your budget and what you listen on — phone, laptop, or a dongle — on WhatsApp. We’d rather sell you the right 1,400 EGP pair than the wrong 5,000 EGP one.